Indihome Disturbance
IndiHome internet service is reported to be problematic. Some IndiHome users have complained that internet services are lagging today, Sunday (19/9/2021) at around 18.30 WIB. From Twitter's timeline, users have complained about the slow internet connection. One of them is the @DanangMukti account, he said the IndiHome service has had problems since this afternoon. See Photos Indihome service reported experiencing problems Likewise with Nanda, he also admitted that he complained about slow connections when accessing YouTube. Another user with the Twitter account @nayroubee complained about the same thing. It's not only the IndiHome service that he complains about but also the Telkomsel provider. Even on Twitter's timeline, the keyword IndiHome has also become a topic that is widely discussed. It was observed that there were more than 180 reports until this news was published. PT Telkom Indonesia confirmed that there were connection problems with its internet service. According to Telkom's SVP Corporate Communication & Investor Relations, Ahmad Reza, the disturbance occurred at around 17.33 WIB. This disruption resulted in a decrease in the quality of fixed broadband (IndiHome) and mobile broadband (Telkomsel) internet services in several regions in Indonesia. "Currently, we have immediately rerouted traffic as an alternative communication line to Batam, so that service quality can immediately return to normal before midnight this evening," Ahmad said in an official statement In line with Ahmad, Vice President of Corporate Communications Telkomsel, Denny Abidin, also said that his party is currently recovering the affected internet services. According to Denny, Telkomsel's network disruption was experienced at several points in East Java, Bali, Nusa Tenggara, Natuna Island, Kalimantan, Sulawesi, and Papua. "Currently, we and TelkomGroup are trying to identify the cause of the disturbance, and prioritize the acceleration of recovery of internet service access in all affected areas," said Denny. Get information, inspiration, and insights in your email. Register an email "We will immediately inform the service recovery process periodically," said Denny.
One of the hotly discussed topics related to Indihome disruption today, Monday (20/9/2021) is related to customer compensation. The Indihome internet disruption that has occurred since Sunday (19/9/2021) evening has now gradually recovered, although some netizens are still complaining about the slow Indihome Wifi network. Officially, Indihome has conveyed an explanation of the disturbance that occurred through a number of its social media accounts, including Twitter @indihomecare. Also read: Easy, This is How to Report Indihome Disturbances from Dear Customers. In connection with the disruption to our network, we are currently making improvements so that the IndiHome service can operate normally again," the account wrote in an upload, quoted on Monday (20/9/2021). "We know, you must be uncomfortable with this, but we are fixing all of this so that you can return to your activities smoothly," explained @indihomecare regarding Indihome's disruption today. Meanwhile, not a few netizens asked about the compensation paid. Indihome customers will get due to the disruption of internet services this time. From the many complaints and questions submitted by netizens, the @indihomecare account had time to provide a number of responses. One of these responses was to reply to the tweet of the @lavendrbangtan account. The official @indihomecare account apologized and provided an explanation regarding compensation from Indihome for today's disruption. "Hi, pal. Sorry for the inconvenience. But now the network maintenance has been completed, please try again the network connection," wrote @indihomecare in his tweet. "Then compensation will be given if network maintenance occurs more dar I 3x24 Hours," he continued. In line with that, the same reply was addressed to the @indihomecare account to the owner of the @distiii Twitter account. In this case, @indihomecare also reviews the compensation for Indihome disturbances. "Hello, Sis Disti. Sorry for the inconvenience. Ifa informs for compensation according to the type of disturbance and Plasa Telkom policies. Thank you," said @indihomecare. The @Kimikumis account was also one of the netizens who submitted complaints. In a tit for tat, @indihomecare also responded in his tweet. “Hi, Sis Jojo. Sorry for the network condition, compensation will be adjusted according to the type, duration of the interruption, and local Telkom area policy, Sis. Thank you," wrote the @indihomecare account. A similar response was conveyed by @indihomecare to the Twitter account owner @namabarusaja regarding compensation for Indihome disturbances. "Hello buddy. Regarding bill compensation, it will depend on the policies of each Telkom area," tweeted @indihomecare.